Get Cloud is a technology and cloud services brand established in 2019, engaged in providing domain name registration, web hosting, and cloud computing solutions to customers across India and international markets.
The brand operates through its official digital platforms, https://getcloud.co and https://getcloud.host, and is part of the broader technology ecosystem of Get ROI Systems, accessible via https://getroi.in.
For the purpose of payments, billing, and regulatory compliance, all transactions under the “Get Cloud” brand are processed and received by Dhrubajyoti Sen, the authorised individual associated with the business, in accordance with applicable laws and payment network guidelines.
These Terms and Conditions of Use (the "Agreement") set forth the terms and conditions that govern your use of the Get Cloud website and services (collectively, the "Site" or "Services"). By using the Site or Services, you agree to be bound by this Agreement.
Account Registration
In order to use our Services, you must create an account with Get Cloud through the Site. You are responsible for providing accurate and complete information during the registration process, and for maintaining the confidentiality of your account login credentials. You agree to notify us immediately if you become aware of any unauthorised use of your account.
Use of the Site
Our Site is intended for individuals and businesses who wish to purchase and manage web hosting, domain name registration, and cloud computing services. You may also use the Site to view informational content related to these services.
Services Offered
Get Cloud provides web hosting, domain name registration, cloud computing services, and other related services through our website. We manage our own servers, which are co-located in Tier IV, ISO certified, government-certified, and award-winning premium datacenters in Mumbai (India), Delhi - NCR (India), Chennai (India), Bangalore (India), Hyderabad (India), St. Louis (USA), and Frankfurt (Germany) operated by NTT Communications, TATA Communications, Airtel, and Amazon along with our own datacenter in Kolkata (India) for backup & internal usages. And we use the latest enterprise-grade hardware, cooling, and other techniques to maximise uptime up to 99.999999%.
Acceptable Use
You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services:
- In any way that violates any applicable federal, state, local, or international law or regulation.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
- To impersonate or attempt to impersonate Get Cloud or a Get Cloud employee, another user, or any other person or entity.
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services or which, as determined by us, may harm Get Cloud or users of the Services or expose them to liability.
Check our detailed Acceptable Usage Policy here.
Payment and Fees
We charge fees for our Services, which are disclosed on the Site. You agree to pay all fees when due, and we reserve the right to suspend or terminate your account and any related Services if you fail to pay any fees when due.
Billing Policy, Service Suspension & Termination
Customers must pay all due invoices on time. If a bill remains unpaid for more than 3 days, a late fee of 20% of the total invoice amount (minimum Rs. 200 Indian Rupees) will be charged. If an invoice remains unpaid for 15 days from the due date, the related product or service will be suspended. In such cases, customers will have 90 days from the date of suspension to reactivate the service. If the service is not reactivated within 90 days, all data on the server will be deleted.
Waiver of Late Fine & Suspension: The late fine and suspension of the product or service (excluding third-party products or services, including domain names, SSL Certificates) might be waived in some special, valid emergency cases. But those relaxations will not be provided repeatedly. If you have any such cases and need relaxation, you need to contact our support team with valid reasons for the relaxation you need. Please note that providing the relaxation depends on the Get Cloud's sole internal policies and decisions. And it might vary from case to case.
Changes in Late Fine, Suspension, and Termination Policy: For the third-party products or services, including domain names and SSL certificates, the late fine, suspension time, and termination time may vary, and are mentioned in the respective terms of service documents.
Invoice Payment Alerts: We use AI automation for sending invoice payment alerts to your registered email address and phone number. Hence, alerts can't be stopped unless the invoice has been paid or cancelled and requesting such in customer support will not be entertained in any manner, but for any other queries regarding your invoices, please feel free to contact our customer support. We generate invoices immediately for new purchases and 30 days before the actual due date for renewals. We start sending daily reminders from 15 days before the actual due date for an unpaid invoice to ensure you do not miss the date. And once an invoice is overdue, we send the first overdue reminder after 2 days from the invoice due date, the second overdue reminder after 7 days from the invoice due date, and the third (final) overdue reminder after 13 days from the invoice due date. And after 15 days from the invoice due date, the related product or service will be suspended automatically, and after 90 days from the date of suspension, the product or service will be terminated automatically unless any relaxation is provided by us. Please note timeframe for the suspension and termination may vary for third-party services, including domain names and SSL certificates.
Auto Charge to Saved Credit Card and other supported payment methods: If you enable auto-renewal and auto charge to your saved credit card or any other supported payment methods we accept, we try to charge 15 days before the actual renewal invoice due date. For failed processing, we retry on a weekly basis. Please note, we do not save raw data of your credit card or other payment methods. They are stored in your country's central bank's server or the payment processor's server, depending on your country's laws. We only store an identical hash provided by our payment processors.
Service Level Agreement
We manage our own servers, which are co-located in Tier IV, ISO certified, government-certified, and award-winning premium datacenters in Mumbai (India), Delhi - NCR (India), Chennai (India), Bangalore (India), Hyderabad (India), St. Louis (USA), and Frankfurt (Germany) operated by NTT Communications, TATA Communications, Airtel, and Amazon along with our own datacenter in Kolkata (India) for backup & internal usages. And we use the latest enterprise-grade hardware, cooling, and other techniques to maximise uptime up to 99.999999%.
Intellectual Property
All intellectual property rights in the Site and its contents, including, without limitation, text, graphics, logos, icons, images, and software, are owned by or licensed to Get Cloud. You may not use any content from the Site for commercial purposes without our express written consent.
Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy, which is incorporated by reference into these Terms and available on our website, for information on how we collect, use, and disclose personal information.
Copyrights and Trademarks
The content and materials on our website, including but not limited to text, graphics, logos, images, and software, are the property of Get Cloud or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, display, or sell any such content or materials without our prior written consent.
User Content
You may upload content to the Site, such as comments or feedback. By uploading content, you grant Get Cloud a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, publish, and distribute the content in any form and for any purpose.
Prohibited Conduct
You may not use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. You may not engage in any activity that interferes with the Site or its servers, or that infringes on the rights of others. You acknowledge that our servers use cookies to store information related to your use of our Services.
Disclaimer of Warranties
We provide the Site and its Services "as is" and without warranties of any kind, either express or implied. We do not warrant that the Site or its Services will be uninterrupted or error-free, or that they will meet your specific requirements.
Limitation of Liability
To the fullest extent permitted by law, Get Cloud shall not be liable for any damages of any kind arising from or in connection with the use of our Services, including but not limited to direct, indirect, incidental, punitive, and consequential damages. We shall not be liable for any interruptions or errors in our Services, including but not limited to server downtime, data loss, or other technical issues.
Indemnification
You agree to indemnify and hold harmless Get Cloud, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from or in connection with your use of our Services, your violation of these Terms, or your violation of any third-party rights.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Get Cloud. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Get Cloud shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
Modifications to Terms
We reserve the right to amend this Privacy Policy at any time with a minimum of 7 days' prior notice. Every time we make any significant changes, we will notify you by email and by posting a notice on our website. Any changes to these Terms will be effective immediately upon posting on our website. Your continued use of our Services after the posting of any revised Terms constitutes your acceptance of such revised Terms.
Termination
We reserve the right to terminate or suspend your access to our Services at any time, without notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use our Services will immediately cease, and any data or information associated with your account may be deleted.
Governing Law
These Terms and your use of our Services shall be governed by and construed in accordance with the laws of India, without giving effect to any principles of conflicts of law.
Dispute Resolution
Any dispute arising out of or related to these Terms or your use of our Services shall be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Kolkata, West Bengal, India, and shall be conducted in the English language.
Waiver and Severability
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and Get Cloud with respect to our Services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Get Cloud.
